It was back in 2010 when Professor Jeff Gold explained to me the importance of values. During a similar time I had watched a Harvard Business Review Ideacast on the importance of having a company purpose. Once I understood these theories, setting the company values and our cause was straightforward. Our purpose was to create jobs and I measure my success by this. Our company values are to be flexible, fun, contribute, go the extra mile and to keep learning. Furthermore we want superstars who are curious, proactive and helpful.
We have 8 core values at Webanywhere but one of the values if mastered can make living the other values much easier. You can often tell how curious a person is by the number and quality of the questions they ask. The best paid consultants in the world are paid the big dollars for the quality of the questions they ask. A curious person having a taxi ride will be so curious they will know where the taxi driver was born, his interests, his family, his challenges, his upbringing and probably his life history.
I was taught from a young age that it was rude to ask too many questions. Certainly asking 20 questions would be too much! However, my thinking has changed as I have matured. I learnt from UK Entrepreneur James Caan that anything you want to know is in somebody else’s head. Therefore all you need to do is ask the right questions.
In an interview situation a curious candidate will have done their homework on the company in question and will have many questions to ask. A curious co-worker will always ask questions to further understand the truth. When troubleshooters enter businesses to turn them around they often use the “5 Whys” technique to get to the root cause. Remember, in business the key is to find the business problem, so seeking the opinions of workers is important, especially those closest to the coal face.
All in all, curious people have more active minds, they are open to a world of opportunities and have ideas. Curiosity limits waste, drives sales, helps innovation and creativity. Of course, curiosity by itself is no use, and adds no value. You need to combine your curiosity with the energy of proactivity and helpfulness, which makes every member of staff and every customer feel like they are walking on the red carpet.
If you are reading this blog and have watched our video, you too have a curious mind! To be curious implies you are eager to learn and to change.