How AI Agents Are Changing Learning and Development – The Learning Summit Podcast
AI agents are changing the way we work. These tools don’t just provide information—they act, automate, and deliver results. They handle repetitive tasks, freeing people to focus on more valuable work. In learning and development, this shift is long overdue.
Take compliance training. It’s tedious, essential, and time-consuming. AI agents can track certifications, send reminders, and enroll staff in courses automatically. No admin time wasted. In retail, they streamline onboarding by delivering personalised training to new hires on their first day.
But it’s not just about efficiency—it’s about relevance. AI agents can monitor skills gaps and recommend training before it’s too late. Struggling with Excel? The agent assigns a targeted course. Falling behind on sales? It schedules a coaching session. All without intervention.
For global teams, they localise content for different regions, adapt to cultural needs, and analyse performance trends to identify where help is needed. They act like personal tutors, ensuring learning stays relevant and impactful.
At Webanywhere, we’re integrating AI agents into our platforms to make this a reality. They help learners find answers quickly, assign tailored resources, and even handle admin-heavy tasks like progress tracking.
The result? More time for creativity, strategy, and real learning.
OracyChampions.com is a new platform focussed on oracy games and tracking student progress
The pandemic disrupted almost every aspect of education, but its impact on children’s oracy skills—speaking and listening—has been particularly concerning, especially in the early years. For too long, the focus in schools has been on reading and writing. While literacy is undoubtedly important, the ability to communicate verbally, to express ideas clearly, and to engage in meaningful conversations has been largely overlooked. Now, there is growing recognition that this imbalance needs to be addressed, and oracy is beginning to take a more central role in the curriculum, particularly with the UK government signalling a shift in education policy.
During the pandemic, children were forced into isolated learning environments, where opportunities for speaking and listening were severely limited. Many young learners missed out on crucial stages of social and linguistic development. A report by the Education Endowment Foundation (EEF) found that children in the early years experienced significant setbacks in speech and language development, with nearly half of surveyed schools reporting an increase in the number of children needing support with speaking skills since the pandemic.
This issue has now been recognised by political leaders. Keir Starmer has spoken about how the pandemic has exacerbated long-standing inequalities in education, with oracy skills being a key area of concern. “We’ve seen a clear gap in children’s ability to communicate effectively, particularly among those from disadvantaged backgrounds,” Starmer stated in a recent speech. “This is something we must address if we are serious about levelling up education across the country.”
Bridget Phillipson, the new Secretary of State for Education, has also acknowledged the importance of oracy and is advocating for a more holistic approach to early years learning. In a recent interview, Phillipson said, “For too long, we’ve focused on reading and writing as the primary indicators of success in early education. But speaking clearly, listening attentively, and engaging in meaningful dialogue are just as important—both for academic success and for life outside the classroom. We need to ensure that oracy skills are nurtured as carefully as literacy skills.”
The government is now signalling a shift in education policy to address this. The Department for Education has announced plans to update the national curriculum, placing a greater emphasis on speaking and listening skills from the early years through to secondary school. These changes aim to give children more opportunities to develop their communication skills, recognising that strong verbal abilities are linked not only to academic achievement but also to better mental health, improved job prospects, and greater civic participation.
A new focus on oracy is not just about catching up after the disruption caused by COVID-19; it’s about acknowledging that communication is a fundamental life skill, one that should be at the core of education. As Bridget Phillipson noted, “Oracy education isn’t a ‘nice-to-have’—it’s essential. If we want to prepare our children for the challenges of the future, we must ensure they leave school not only literate but articulate.”
This shift in policy represents a crucial moment for the future of education in the UK, and platforms like OracyChampions.com are set to play a vital role in equipping the next generation with the skills they need to communicate confidently and effectively in a post-pandemic world.
Students select a game and decide who will participate, with conversations being recorded. Teachers can then monitor progress using mark sheets.
OracyChampions.com is a simple tool with a powerful idea behind it: helping kids find their voice. We’ve all been there—those awkward silences in classrooms, the struggle to articulate an idea, the fear of speaking up. OracyChampions is designed to change that by giving students a platform to develop the one skill that’s foundational to everything else: communication.
The platform isn’t complicated. It doesn’t need to be. Teachers can set up oracy challenges, record voice notes, and track progress all in one place. But what really matters is the impact. You’ll see kids who once hesitated to participate suddenly take ownership of their thoughts. You’ll hear voices you didn’t even realize were there, stepping up and sharing ideas confidently.
This isn’t just about getting better grades or passing exams; it’s about preparing students for life. Whether they’re speaking in a group project, presenting to a room of peers, or explaining their thoughts clearly in everyday conversations, OracyChampions equips them with the communication skills they’ll need long after they’ve left the classroom.
At its core, OracyChampions is about creating more meaningful interactions. It’s not about making communication a separate subject but integrating it across everything we teach. Every topic, every discussion, every debate becomes a chance to practice speaking and listening—a chance to grow.
And the best part? It works with the tools teachers are already using. Chromebooks, iPads, you name it—OracyChampions fits right in, giving students and teachers an easy way to bring oracy into the heart of education without adding complexity. It’s learning by speaking, plain and simple.
In the world of social media, the emergence of voice-first platforms like Sound Branch and Airchat marks a significant shift away from traditional text-based interaction. While both have carved out a niche by enabling users to post and share voice notes, Sound Branch distinguishes itself in several compelling ways that merit attention.
Firstly, Sound Branch is the pioneer, having launched in 2016, at a time when the pitfalls of traditional social media were just beginning to be acknowledged. This head start has not only allowed Sound Branch to refine its technology but also to deeply understand the nuances of voice-based communication. This early insight gives Sound Branch a distinct edge in experience and innovation.
Moreover, Sound Branch offers a unique dual approach. Users can engage with a global community or they can create bespoke, private spaces through branded sites. This flexibility is crucial for tailored communication strategies, be it within professional teams or special interest groups. The ability to customise the platform extends its utility beyond casual use to more structured, purpose-driven interactions.
Accessibility is another key advantage of Sound Branch. It is available as a full web-based application, not just confined to mobile apps, making it more accessible to users across different devices. Additionally, integration with popular voice-activated assistants like Alexa and Google Assistant enhances user experience by allowing seamless interaction through smart speakers, a feature Airchat lacks.
Sound Branch also leverages advanced AI for speech-to-text transcription, enabling users to either listen to content or quickly scan through transcriptions. This AI capability is extended further with sentiment analysis tools that provide emotional cues through emojis, enriching the context of communications.
Furthermore, the platform’s ability to create playlists from voice notes for distribution as social podcasts on platforms like Spotify and Apple Podcasts illustrates its innovative use of content. This feature not only enhances content reach but also diversifies the ways in which users can engage with and disseminate voice-based content.
In essence, while Airchat has certainly made waves, Sound Branch’s comprehensive features, accessibility, and innovative use of technology provide a richer, more versatile user experience, setting it apart as a leader in the voice-first social media arena.
When it comes to customer relationships, I find myself grappling with the complex interplay of ethics, integrity, and respect. This becomes particularly poignant as I reflect on my ongoing experience with an organisation for which I’ve been providing free website services for several years. It’s a commitment rooted not just in generosity, but in a belief in the organisation’s mission and the value of our partnership.
Recently, this relationship took an unexpected turn. I discovered that the organisation had opted to secure similar services from another provider, a decision made without my involvement or even a heads-up. As someone deeply invested in the ethics of business practices, this move struck a chord. It wasn’t the loss of business that stung—rather, it was the absence of communication that left me pondering the values we uphold in our professional exchanges.
In the thick of my disappointment, a broader question looms: What does this say about the ethical fiber of our business interactions? Integrity, a cornerstone of any relationship, business or personal, demands transparency and honesty. Moreover, respect—another key pillar—necessitates acknowledging the contributions of those who have been part of our journey, especially when they have offered their services not for profit, but to genuinely support the organisational mission.
This experience, while disheartening, offers rich soil for reflection on how we treat each other in business. Should not the same principles that guide our personal lives hold sway in our professional dealings? The lesson here is clear: ethical business practices transcend mere transactions. They are about nurturing relationships, honoring commitments, and communicating openly. As we navigate our paths in business, let us strive to imbue every interaction with these timeless values, ensuring that our professional lives are as richly guided by ethics as our personal ones.
Navigating the delivery of challenging news to suppliers, partners, and customers also warrants careful consideration—a lesson sharply brought into focus by my own experience. Effective communication is not just about relaying information; it’s about fostering understanding and maintaining trust even when the news isn’t favorable. Future engagements could benefit significantly from adopting a policy of open and timely communication. It’s crucial to inform partners of major decisions that affect them as early as possible, providing context and reasoning behind such decisions. This approach doesn’t just soften the blow of unfavorable news; it also reinforces a commitment to transparency and respect in the relationship. Moreover, allowing space for dialogue gives the other party a chance to express concerns and feedback, which can lead to constructive resolutions and possibly even strengthen the relationship. These practices are not just about maintaining professionalism; they’re about nurturing a business culture that values and respects all contributors, thereby setting a standard for ethical conduct that inspires loyalty and trust.
Looking over the Grand Canyon and into the future how will AI effect the learning and development industry?
As DevLearn 2023 concluded, it was evident that the surge of AI had become the central focal point, transforming the landscape of technology integration and learning methodologies. The event marked a significant departure from the prior year, which had spotlighted VR and AR innovations.
The Webanywhere team & the co-founder of Synthesia Steffen Tjerrild
The evolution of DevLearn’s focus reflected the monumental advancements in AI technology, exemplified by the groundbreaking presence of ChatGPT and BARD. This year, encounters with Synthesia’s co-founder Steffen Tjerrild showcased the powerful impact of AI, especially in the domain of text-to-video platforms.
Among the many impressive demonstrations, one that stood out was the Descript video editing software. This tool allowed seamless editing of video transcripts, enabling the transformation of a 30-minute video into a concise, powerful 3-minute video by editing the accompanying transcript. This breakthrough exemplified the potential for efficient content transformation, revolutionizing the way we consume video content.
I talked about how learning and productivity tools are converging
Amidst the technological strides, a critical question emerged: the future landscape of jobs in the era of AI. The query echoes Elon Musk’s vision. Will AI gradually replace all jobs, or will it provoke a shift towards different roles where human creativity and judgment prevail? The event sparked discussions on the role of AI in job landscapes, hinting that while some roles might be automated, it’s more about a redefinition of tasks, where AI aids in augmenting human capabilities rather than solely replacing them.
The dialogue pondered the prospects of a future where human ingenuity and innovation merge with AI’s efficiency, indicating a symbiotic relationship rather than an adversarial one. The future, it seemed, will likely see humans engaging in more cognitive, creative, and judgment-centric tasks, while AI handles repetitive, mundane duties.
Aura Robots manufactured in Cornwall converse with visitors at the Sphere in Las Vegas
We visited the Sphere Complex, experiencing the impressive interactive screens with immersive sound effects. Among the captivating displays, we witnessed Aura, the AI robot, engaging in conversations with the general public, showcasing its remarkable communication abilities and interacting seamlessly with visitors.
And DevLearn 2023 has not just showcased the ascendancy of AI but also has initiated conversations about the imminent changes in the professional sphere. The event has left us pondering the harmonious collaboration between human potential and AI, opening a new chapter in the evolution of work dynamics.
I had the privilege of attending The Online Learning Summit 2023 (OLS23) held at the University of Leeds on July 10-11, 2023. The summit brought together a remarkable gathering of industry experts, educators, and leaders with a shared goal of exploring the latest trends, challenges, and opportunities in online education. Throughout the event, there was a strong emphasis on promoting equity, fostering inclusion, and driving innovation in the online learning landscape.
Margaret Korosec opened the Online Learning Summit 23 at The University of Leeds
OLS23 offered a diverse range of sessions and presentations that covered a wide spectrum of topics. These sessions provided valuable insights into various aspects of online education and showcased the remarkable work being done in the field. Attendees had the opportunity to engage with thought leaders, participate in panel discussions, and learn from the experiences of pioneers in online learning.
Neil Mosley looked at the growth of online learning students at UK HEIs
Day 1 Highlights
Neil Mosley: The Online Learning Landscape in UK Higher Education
Neil Mosley’s presentation set the stage by discussing the UK’s online learning landscape. He highlighted the growing applicability of online distance learning as a solution to challenges faced by UK higher education, including accommodating increasing numbers of students and addressing the student housing crisis. Mosley emphasized that online learning can help meet the demand for university education and provide flexibility for learners with other commitments. He also discussed the types of online education companies and courses available, showcasing the growing importance of online distance learning within higher education institutions.
Aaron Kessler from MIT explored The Learning Engineering Process
Applying the Learning Engineering Process: Continually and Iteratively Supporting Online Learning
This session, led by Aaron Kessler from MIT, focused on the learning engineering process (LEP) and its application in online learning. Participants explored how to address learner and instructor challenges, consider contextual factors, and leverage available team members to support online learning. The session highlighted the importance of engaging with examples from online learning contexts and emphasized the iterative and complex nature of the LEP within organizations and programs.
Donald talked about AI and Ethics in Higher Education
AI and Ethics Panel Discussion
Chaired by Jo-Anne Murray, this panel session explored the intersection of artificial intelligence (AI) and ethics in the context of online learning. Speakers such as Donald Clark, along with panelists Eric Atwell, Adam Nosal, and Andrew Kirton, discussed considerations when engaging with AI in learning, the roles of students and educators, and the impact of AI on humanity. The discussion delved into the potential benefits of AI in learning, such as improving learning outcomes, providing consistency, and offering fast feedback to learners. Ethical implications and the need for responsible AI implementation were also addressed.
What’s in a Name: MOOC, Short Course, Microcredential
In this session, Megan Kime chaired a panel consisting of Melissa Highton, Chrissi Nerantzi, Salha Abdo, and Steve Osborne. The discussion revolved around different online course models, such as MOOCs, short courses, and microcredentials, and their role in serving learners and society. The panel explored the potential for stacking credits and courses into a degree, the recognition of component parts of education, and the need for consensus around online pedagogy and delivery models.
Day 2 Highlights
Joann Kozyrev talked about Wicked Problems
Bringing Wicked Education Problems to Heel: Three Ways of Thinking
Chaired by Jo-Anne Murray, this session featured Joann Kozyrev and a panel discussing how three different ways of thinking—systems thinking, design thinking, and futures thinking—can help address complex educational problems. The session emphasized the need to identify root causes, engage in creative problem-solving, and consider future possibilities. By leveraging these different problem-solving mindsets, educators and institutions can untangle wicked problems, design executable solutions, and prevent new problems from emerging.
Bo Kelestyn talked about enhancing the student experience with podcasting
Podcasting for Engagement and Impact
James Pickering chaired this session, featuring Bo Kelestyn from the University of Warwick. Kelestyn shared her experiences using podcasting in educational practice, showcasing examples from teaching, community building, and profile development. The session explored the role of podcasting in enhancing student engagement, improving learning outcomes, and fostering community connections. Kelestyn highlighted the importance of diverse voices, co-creation with students, and the promotion of individual and institutional profiles through podcasting.
Margaret Korosec chaired a panel discussion on learning design maturity
Developing Learning Design Maturity
Margaret Korosec chaired this session led by Neil Mosley, with panelists Leonard Houx, Matt Cornock, and Marlies Gration. The session focused on the challenges and opportunities of embedding learning design in universities. The panel explored the organizational and individual challenges faced by learning designers, highlighting the need for a learning design maturity framework. The session emphasized the importance of observing, listening to, and learning from students, designing for scale, and adapting teaching approaches to meet the needs of global online learners.
These sessions at OLS23 provided valuable insights into various aspects of online learning, including the landscape, ethics, pedagogy, accessibility, and future possibilities. The summit fostered a collaborative and innovative environment, encouraging educators and leaders to reimagine education, address challenges, and strive for equitable and inclusive online learning experiences. As OLS23 came to a close, participants were inspired to continue the conversations, implement transformative practices, and shape the future of online education.
Welcome! As MD of Webanywhere Ltd, I'm interested in everything to do with e-learning and the web.
Amongst my random thoughts and witterings, I'll keep this blog up to date with some of the best ideas and resources that I find online, plus snippets from our company news.